This policy applies to payments made to Paperkappal Technologies for ChatSevai by eSevai Centres, and explains how payments made by a Centre’s own customers are handled. It forms part of our Terms & Conditions.
1. One-time setup fee
- Full refund if you cancel within 7 days of payment and before setup work (WhatsApp number setup or service configuration) has started.
- 50% refund if you cancel within 7 days of payment after setup work has started but before your account goes live.
- No refund once your account is live, or after 7 days from payment.
- If we cannot complete your setup for reasons on our side, we refund the setup fee in full.
2. Subscription fee
- The subscription is billed in advance and you can cancel at any time.
- Cancellation stops the next renewal. You keep access until the end of the billing period already paid for.
- We do not give partial refunds for unused days of a billing period that has started.
- If we suspend or close your account without any breach on your part, we refund the unused days on a pro-rata basis.
3. WhatsApp usage charges
WhatsApp message charges are billed by Meta to your own WhatsApp Business account at Meta’s rates. Paperkappal Technologies does not receive these amounts and cannot refund them. Any request must follow Meta’s billing terms.
4. Duplicate or failed payments
If you are charged twice, or money is debited but the payment failed, we refund the extra or failed amount in full after confirming it with our records.
5. Payments made by a Centre’s customers
- Customers who chat with a Centre pay the Centre’s service charge directly to that Centre, never to ChatSevai.
- Refunds of a Centre’s service charge are decided and paid by that Centre. If the Centre cancels a request before filing it, the customer should receive a full refund from the Centre.
- Government fees paid on an official portal follow that department’s rules and usually cannot be refunded by the Centre or by us.
- If a Centre does not respond to a genuine refund request within 7 days, write to us. We will follow up with the Centre and may suspend Centres that repeatedly fail to resolve complaints.
6. How to request a refund or cancel
- Email support@chatsevai.com or call +91 88384 79068 from your registered mobile number.
- Mention your centre name, registered mobile number, payment date and payment reference (UTR).
- We acknowledge requests within 2 working days.
7. Refund timeline
Approved refunds are sent to the original payment method, or to a bank account or UPI ID you confirm, within 7 working days of approval. Your bank may take a few more days to show the credit.
8. Taxes
GST charged on a refunded amount is refunded along with it, as permitted under GST law.
9. Contact
Paperkappal Technologies (owner of ChatSevai)
2nd Floor, No.181/1B2A, Plot No 798S, 2nd Street, Grahapravesam Nagar, Periyapalayam, Thiruvallur District, Tamil Nadu 601102, India
Phone: +91 88384 79068
Email: support@chatsevai.com