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Terms & Conditions

Effective date: 20 October 2026

Please read these terms carefully before using ChatSevai.

1. About these terms

ChatSevai (the “Platform”) is owned and operated by Paperkappal Technologies, a sole proprietorship registered in India (“we”, “us”, “our”). ChatSevai is sold only to eSevai and common service centres (“Centres”). These terms apply to Centres that subscribe to the Platform, to visitors of this website, and to members of the public who chat with a Centre’s WhatsApp number powered by ChatSevai (“Customers”). By using the Platform you agree to these terms, our Privacy Policy and our Refund & Cancellation Policy.

2. What ChatSevai is, and is not

  • ChatSevai is a private software product that lets independent Centres receive and manage service requests from their own Customers on the Centre’s own WhatsApp number.
  • ChatSevai does not accept applications from the public directly. Each Centre is an independent business and is responsible for the services it provides.
  • ChatSevai is not a government website and is not affiliated with, authorised by or endorsed by the Government of India, the Government of Tamil Nadu or any of their departments.
  • We do not issue any certificate or government document. The decision to approve, reject or delay an application is made only by the competent government authority.
  • Names of government services are used only to describe the services a Centre may offer. All trademarks belong to their owners.

3. Eligibility

You must be at least 18 years old, or use the Platform with the consent of a parent or lawful guardian. Centres must be lawfully operating businesses with authority to provide the services they offer.

4. Centre responsibilities

  • Hold every licence, authorisation and registration required for the services you provide.
  • Process applications honestly, only on official portals, and charge Customers fair and clearly disclosed fees.
  • Use Customer data only to process that Customer’s request and follow applicable data protection law.
  • Message Customers only after they contact you or agree to receive messages, and stop when they ask you to.
  • Follow the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and Meta’s Commerce Policy.
  • Stay solely responsible for your dealings, payments and refunds with your Customers.

5. Customer responsibilities

  • Give true and complete information and genuine documents that belong to you or that you are authorised to submit.
  • Do not submit forged, altered or someone else’s documents. Doing so may be a criminal offence.
  • Pay the Centre’s service charge and any government fee directly to the Centre.
  • Keep any OTP or password private and complete OTP steps yourself where the process allows it.

6. Fees for Centres

Centres pay a one-time setup fee and a recurring subscription fee as per the plan shared with them in writing at onboarding, plus GST as applicable. WhatsApp message charges are billed by Meta to the Centre’s own WhatsApp account at Meta’s rates. Subscriptions are billed in advance. If a renewal is not paid within 7 days of the due date, access may be suspended until payment is received. We may change prices with at least 30 days’ notice, and the new price applies from the next billing cycle.

7. Payments between Customers and Centres

ChatSevai does not collect, hold or transfer money paid by Customers. Payments are made directly to the Centre using the method the Centre provides. Any dispute about such payments is between the Customer and the Centre, although we will help with information from our records where we can.

8. Acceptable use

You must not use the Platform to:

  • break any law, impersonate any person or government official, or mislead anyone about who you are;
  • send spam, unsolicited bulk messages or content that is abusive, obscene, defamatory or hateful;
  • upload malware, try to gain unauthorised access, or disrupt the Platform or WhatsApp;
  • copy, scrape, resell or reverse-engineer the Platform.

9. Intellectual property

The ChatSevai name, logo, website, software and dashboard are owned by Paperkappal Technologies. You may not copy or reuse them without our written permission. WhatsApp is a trademark of Meta Platforms, Inc. We do not use any government emblem, seal or logo.

10. Third-party services

The Platform relies on third-party services such as the WhatsApp Business Platform and cloud hosting. Their availability is outside our control, and their own terms also apply.

11. Suspension and termination

We may suspend or close access, with notice where reasonably possible, if these terms are breached, if required by law or by Meta, or if a Centre’s account is unpaid. Centres may stop their subscription at any time as described in the Refund & Cancellation Policy.

12. Disclaimer and limitation of liability

The Platform is provided “as is” and “as available”. To the extent permitted by law, we are not liable for indirect or consequential loss, for decisions of government authorities, for acts of Centres, or for outages of WhatsApp or other third-party services. Our total liability to a Centre for any claim is limited to the fees that Centre paid us in the three months before the claim. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

13. Indemnity

You agree to compensate us for losses arising from your breach of these terms, your misuse of the Platform or your violation of any law or third-party right.

14. Governing law and disputes

These terms are governed by the laws of India. We will first try to resolve any complaint through our Grievance Officer. If it remains unresolved, courts at Thiruvallur, Tamil Nadu will have exclusive jurisdiction.

15. Grievance Officer

Name: Anbarasu Egambaram
Email: support@chatsevai.com
Phone: +91 88384 79068
We acknowledge complaints within 48 hours and aim to resolve them within 15 days.

16. Changes to these terms

We may update these terms. The effective date at the top shows the latest version. Continued use of the Platform after a change means you accept the updated terms.

17. Contact

Paperkappal Technologies (owner of ChatSevai)
2nd Floor, No.181/1B2A, Plot No 798S, 2nd Street, Grahapravesam Nagar, Periyapalayam, Thiruvallur District, Tamil Nadu 601102, India
Phone: +91 88384 79068
Email: support@chatsevai.com